Trust is certainly one of mans key decision making criteria when meeting new people for the very first time. I mean think about it. If you want to buy a residence, select a new computer or even decide where you should take your partner for lunch for that special event, what can you do? You ask someone for their advice. In the event of house you’ll ask lots of people from an assortment or agents or realtors to friends and family. And of course you’re right to. It’s a big outlay. It also affects your life experience. If you decide on the incorrect house you will end up reminded everytime you walk as much as the leading door.
What about those more personal experiences like dinner together with your partner? Get the incorrect advice and consequently pick the incorrect type of restaurant for a birthday or anniversary and you should have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing a large number of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos implies that players want an even more personal service ufabet ufascr. And one the important thing criteria of the personalized service is trust. Players want honesty and integrity. Sure this can cost the casinos more to manage nevertheless the upside will out weigh those costs. The survey figures reveal that players stay with a casino 5 times longer when customer support meets their expectation. So given these records what we now need to understand is how we are able to help casinos deliver this and fun experience too. “.
So just why does trust matter so much. We speaing frankly about hardened gamblers who would like to win money right? No. Hingston inform us, “The majority of players are new to gambling. And there’s huge community of individuals who are defer by the complexity of the games, the language that we use is confusing and they think out of their depth. If online casinos want to win advocates for a lifetime they need to be’your friend ‘. Behave just like the friend at school who taught you the guidelines of baseball or English cricket without laughing at you. Then you can certainly both enjoy the overall game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or maybe more casinos.
Interestingly of these players who had been gambling for over 12 months, there clearly was still a large number of players playing at four casinos or maybe more, 48%. Alarmingly for online casinos 78% of those cited poor customer support as a reason for their fickleness. Only 4% of players had found site which they certainly were entirely loyal too. But this can be a killer fact. Each of those 100 people stated that the main reason they stuck using their casino was due to’superb customer support ‘. Makes you think doesn’t it. Why isn’t my casino that way?
Not one particular 100 gamblers played at a’Top 20’casino. The tiny casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting to have effect.
So let’s get back to the trust issue. Another figure that came out from the survey. 82% of individuals asked said they’d try a new online casino if recommended by a friend. 68% of individuals stated that they’d try a new online casino if it was’highly recommended’by other players.