How to start a fabulous Non-Emergency Medical Transportation Business

By so you must know about the countless compelling reasons why a non-emergency medical transportation business offers entrepreneurs this type of great business model. With the growth in the health care industry and the explosion of baby boomer retirees, this market is big and set to get even bigger still.

In this information we look at how exactly to take up a non-emergency medical transportation (NEMT) business. Find out about a number of the steps which are involved and a number of the areas of this business that you will have to consider.

Franchise or Independent Operator?

These day there are several players offering non-emergency medical transportation franchises. Entrepreneurs benefit with the franchise model as they could operate under an established brand and get advice and training RouteGenie to get going and run a business. However, with the franchise fees that must definitely be paid initially and on a continuous basis, the upside possibility of profit is reduced. In the event that you do your homework, you will see that business is not too difficult and it is possible to start up and thrive independently.

Choosing the Right Area

Give some thought to the demographics of the location where you are setting up your business. Search for statistics that prove that there are a good portion of elderly, disabled or Medicaid citizens living nearby. Compile a set of hospitals, dialysis centers, retirement homes, assisted living centers and other relevant operations. You might even make initial connection with some of those organizations and discover about the transportation solutions they already have in place.

Research the Competition

Identify every one of the major competitors that you will have in your area and evaluate them in terms of their strengths and weaknesses. You may decide to add parts of these business model into your own business and reject other parts. Learn as much as you can about them by reading their websites and calling their offices to ask questions. You may even spend time following around some of these vans in order to know how they work and to discover who their customers are.

Getting Started – Licenses and Permits

Regulations and requirements for medical transportation businesses vary from state to convey so you ought to make enquiries at the neighborhood level to discover what your obligations are.

When you are available of transporting paying customers in one place to some other you will be needing some sort of permit, just as a taxi driver does. Your application for this sort of license will undoubtedly be handled by transportation authorities at their state or local level. As a result of nature with this work, some states may also require businesses in this industry to be registered with local health authorities.

There are often other paperwork that really needs to be performed such as registering your organization name, getting a business license (possibly more in the event that you serve multiple counties) and zoning considerations in the event that you run a house business.

Vehicles and Equipment

It’s common for medical transportation services to get regular vans, either new or used, and then keep these things fitted out to match special needs clients. Business owners typically start off with one vehicle and gradually add for their fleet as their business grows.

The best vans for an ambulette have a higher raised roof and doorways. Access is generally privately of the car but can be at the rear.

Some operators still use manual lifts to simply help them get wheelchair passengers into and out of these vans. However, you need to be able to offer a faster, more professional service when you yourself have a modern hydraulic lift installed.

Once in the van, wheelchairs could be fastened to various securing devices so that they don’t maneuver around during transit. Vehicles also require customized seatbelts for wheelchair bound passengers. You may also improve the quality of your service when you yourself have some comforts like TV and air conditioning.

A decent sized van that is properly kitted out should have the ability to transport four wheelchair bound passengers at any given time along with have extra seats available for caregivers. Depending on your own clients, it’s also possible to desire a space in your van that allows you to suit in a passenger that is confined to a stretcher.

Insurance Policies

To guard yourself from unforeseen events you should purchase a number of insurance policies. A broad liability insurance policy will ensure that you are covered in situations where your visitors are injured or suffer losses while they’re in your care. You may also need regular automotive insurance to protect yourself in cases where your vehicles are damaged, stolen or associated with traffic accidents.

Payment Options

Decide on what you wish to collect payment for the services. You may have to invoice medical institutions on a regular basis or you might need to process charge card payments for individual clients. In the event that you service large clients like Medicaid then it could be as simple as receiving a register the mail each month. Talk to some prospective clients and look at what their needs are. Uncover what payment options your competitors are offering.

Service Hours

Give some thought to your operating hours. The best ambulette services on the market usually offer weekday service from morning to late through the night with decent hours on Saturdays too. As a sole operator you will undoubtedly be limited in the hours as possible take on. As you expand right into a multi-driver operation you will be able to provide more flexible scheduling to clients.

Staffing Requirements

In the event that you start off doing all the driving while also managing your organization you will begin to get burnt out. In order to grow you need to step back and hire some drivers so you can move into a strictly management and marketing orientated role.

Staff should have a drivers license which allows them to take passengers and they are often susceptible to certain standards or requirements at the neighborhood level. No matter what you ought to make sure that your staff are trained on how best to do the practical side of the job. They need to know how to assist passengers and their caregivers because they get in and out of vehicles. They will also be instructed to smile and make pleasant conversation if the opportunity arises so that they help your brand to gain a confident reputation.


There are lots of different ways to promote a non-emergency medical transportation business. For many ideas on markets as possible target read our article on Medical Transportation Business Opportunities.

Initially you will have to venture out and meet prospective clients and possibly even bid to try and win contracts. However, if your team are performing a good job then you definitely will see that eventually business will come directly to you through recommendations and referrals.

You are able to of course enhance your chances of having calls from private paying clients should you choose only a little advertising. A web site that pops up in the search results when people seek out ambulette services in your area can actually help. A tiny Yellow Pages listing may also almost certainly be worth the cost. You are able to pretty much try any method that other local service businesses are using to advertise themselves. Vehicle advertising is great for exposure and flyers, postcards or door hangers may are well.

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